They always say if you don't have something nice to say, then don't say anything. Well, judging by the amount of positive comments we have received lately, you all have a lot of nice things to say about Knot & Rope Supply.
In fact, a lot of people have heard about the Knot & Rope Supply website from friends and others who have ordered from us before! To those people we say thanks! We appreciate it.
For the rest of you that want to pass on your satisfied stories feel free to send them to me directly and I'll see to it that they get posted here. E-Mail John@knotandrope.com.
Knot & Rope Supply
John and his staff are very knowledgeable, and incredible people to do business with. As an arborist, my life and the lives of my climbing partners rely on good ropes and splices. The crew at Knot and Rope Supply has always guided me with great rope choices and excellent advice on splicing. I will never shop for rope anywhere else, you shouldn't either.
Typically, I'm one of those people who only takes the time to provide negative feedback, but your service deserves my thumbs up. It seems that most internet stores don't care much about the little guy, but you treated my order as if it were for thousands of feet. Thanks for the quick turn around on my replacement order. The replacement rope is much closer to my company colors and arrived just in time for our weekend climb. You can count on my recommendation!
Just a short note to thank you for the very quick turn around on all the rope we ordered. Everything got to where it needed to be - due in no small part to all of your follow throu. You're my guy for rope!
Matt - Elie Tahari
Wanted to write you a quick e-mail and tell you that I received my order from Knot and Rope Supply and to thank you for your service level. I work in the service industry and know that nine times out of ten customers call to complain versus thank you for a job well done. I'd just like to thank you and your company for the quality customer service experience I have had in dealing with Knot and Rope Supply. I had been dealing with a local company here in Cincinnati for my rope needs, but after repeated attempts to have someone help me with questions I had, I decided to look elsewhere. A web search for rope put me on to your business and I must say that my first experience was an excellent one. It's rare to find companies today that are willing to work with individuals and not ignore them for larger business orders. I didn't find that to be the case in dealing with Knot and Rope. Just thought I'd drop you a quick e-mail to say that I am a satisfied customer and look forward to doing business with you again in the future. I will also recommend Knot and Rope Supply to fellow boaters here in Cincinnati. Thank you for your customer service and prompt delivery.
Aaron J. Richardson
Thanks John, I received the order Friday works just great! We'll do business again.
Thanks for your promptness in delivery!
- Kathlee, Hamlin, NY
The ropes are here and they look great - based on the inspection of one rope. Can't wait to use them. I do appreciate the terrific job it looks like you did on them. If you care to, send me 6 of your business cards by mail so that I can pass them to my boating friends. Thanks again.
-F. Morgan, IL
I was very happy with tow-line I purchased from you recently - it was a good product at a very good price.
- James Turvey, Essex Junction, VT
I received the rope and am very pleased with it, it has been a pleasure doing business with you. Thanks
- Terri, Albuquerque, NM
I am sure you hear when someone is NOT pleased so we found it very necessary to let you know HOW PLEASED WE ARE!!!! My husband built an arched bridge yesterday in our yard and I wanted to "make it different" so I decided after it was finished to put rope from post to post in place of handrail. I just checked the email for the time of the order and it was 5:27 PM when I received the email confirmation of the order. The order just arrived much to our amazement and delight!! This will be finished for the holiday weekend. What wonderful service!!! Thank you very much for your wonderful customer service! This is not something that is readily found today - in any business!!
Rich and Joyce Venables
I wanted to start by saying WOW! I am attending a public service academy and was required to purchase 20' of 1/2" nylon rope. I tried to find a rope by looking at two major hardware stores, an outdoor sport retailer and a couple of military surplus stores. At the two places I did find the required size rope, I would have had to spend more than $100.00 or purchase 100 feet of rope.
I decided to do an internet search as a last resort and found your site. I know NOTHING about rope and was a little confused by all of the options, so I called your company for some information. The person that I spoke with asked a couple of questions and then explained my options in detail. He then recommended "The Fly". He told me of the advantages of using this type of rope. So I decided to get back online and order it from your site. I placed the order at 11:30am yesterday and recieved my rope at 12:00pm today. I was able to purchase the 20' that I needed. Your service and shipment speed is amazing!
I will be letting everyone else in my academy know of you great service and recomending that they purchase their rope from you.
Thank you again for you customer service and taking the time to help me find the rope I needed. What a great company.